At Strangford Incubators we ensure a very quick and efficient process from order to delivery. Once we have received an order, a confirmation email will be sent to the customer outlining their purchase. We will then endeavour to dispatch the order the same working day, if before 1pm Monday – Friday for UK & if before 10.30am Monday – Friday for Ireland. Confirmation of dispatch along with tracking details will then be sent to the customer so that they can check on the progress of their delivery.

Strangford Incubators aim to provide our customers with the best delivery options available which is why we are excited to offer a free delivery option for orders over £100!

United Kingdom

• Orders under £100 = £4.99 (inc. VAT) – (2 Working Days) – Royal Mail Tracked 48
• Orders over £100 = FREE DELIVERY – (2 Working Days) – Royal Mail Tracked 48

If a customer needs an order delivered even quicker than these parameters, we can provide alternative options for them to upgrade to at their own discretion:

• Parcel Force 24 Hours = £9.99 (inc. VAT) – (1-2 Working Days)
• Royal Mail Guaranteed Delivery by 1pm Next Day = £29.99 (inc. VAT) – (Next Working Day)

Please note that for all orders to the United Kingdom, our couriers collect from our premises each day at 2pm, therefore all orders after 1pm (Monday to Friday) will automatically leave the next working day (subject to courier availability). All orders processed on Saturdays or Sundays will also be sent the next working day (Monday).

Ireland

• Orders under £100 = £9.99 (inc. VAT) – (1-2 Working Days) – Fastways Courier
• Orders over £100 = FREE DELIVERY – (1-2 Working Days) – Fastways Courier

Please note that for all orders to Ireland, our couriers collect from our premises each morning at 11am, therefore all orders after 10.30am (Monday to Friday) will automatically leave the next working day (subject to courier availability). All orders processed on Saturdays or Sundays will also be sent the next working day (Monday).

Rest of World

Strangford Incubators have delivered orders to over 100 countries around the world. We value our international customers greatly and hope to deal with many more new customers each year.

All customers outside of the UK & Ireland will need to fill in a short enquiry form here, outlining the items they are interested in, their contact details and a full shipping address. We will respond to all international enquiries as soon as possible with a full quotation. The quotation will highlight all product and shipping costs associated with their enquiry to their precise shipping address. We at Strangford Incubators will strive to give our customers the best competitive price possible!

Please note that if you are needing to place your order urgently, you are still able to order via the ‘Flat Rate’ delivery option at checkout for £50. We may ask for further payment depending on order size, order weight and order shipping location.

What if my order is Late?

If your order is running later than the estimated time parameters, then please see your tracking details which are within your confirmation of dispatch email as all couriers (on occasion) can experience delays with their service. If you need more information on the whereabouts of your order or you can’t find your tracking details then please contact us immediately by email info@strangfordincubators.com, by phone +44 7711 738 210 or by our website Live Chat facility and we will assist you with your enquiry.

What if my order is Lost in Transit?

If your order has been ‘Lost in Transit’, then please let us know immediately! We will follow up your enquiry with the courier and start a search/trace process to try and find your order. If this proves to be unsuccessful or if the process takes too much time, then we will send you a replacement by Royal Mail Tracked 24 or Parcel Force 24 Hours the next working day.

What if my order has the Wrong Delivery Address?

If you have noticed on your tracking that your order has the wrong delivery address, please let us know immediately! We will contact our courier and try to divert your order to your correct address. Please ensure when filling out your shipping details that they are completed fully and double checked to prevent this occurrence.